Digital transformation of healthcare industry has been in the offing for years now. With an increasingly aging population, a growing number of chronic diseases globally, rapidly rising healthcare expenditures and changing consumer/patient expectations the entire sector is looking for cost-effective healthcare solutions and the answer lies in going digital. Healthcare providers and organisations are seeking ways to integrate their existing systems of doing business with new digital technologies.
In the midst of above mentioned challenges all major segments of healthcare, from pharma companies to insurance providers, are all aiming at providing integrated health services to their consumers. For transforming patient experience via sustainable digital overhauling of healthcare, the following elements have to be part of the planning.
1. Realisation of ‘go digital’ by core team
The leadership of a healthcare facility, big or small needs to realise the significance of aligning various departments and their operations with IT. It has to be realised as a strategic mission with constant improvements to the workflow continuum. This will eventually lead to a more efficient and cost effective dispensing of care.
2. Employ a patient-centric approach
Patient engagement revolves around more information in this day and age. With the internet and smartphone, patients are more informed and want to know how they are being treated, what medications they are being prescribed and why, different diagnostic approaches, etc. Therefore, the digital strategy needs to include dissemination of relevant content to keep the patient abreast with everything.
Increasing access to medical services should be followed up with providing relevant information; telemedicine solutions open multiple opportunities in this area like remote monitoring of patients, automated appointment booking, smooth online billing and much more for everyone, especially those residing in far flung areas.
Easing of treatment process, enforcing medical adherence, access to Electronic Health Records and increasing the overall proximity between the patient and health care professional should form the core of the digitisation process.
3. Blend digital with the physical
Create an omnipresent and multidimensional ecosystem for your health facility to bring down costs and improve response times. This will give your practice a competitive edge over others. The patient’s physical interactive experience needs to be supported with a digital one. This can be accomplished with health care coordination and patient engagement technology for optimizing the patient experience.
4. Readying your staff for the transition
Putting in place a software that not many can operate or are acquainted with at the health center is only going to widen the existing gaps in healthcare coordination. As you adopt digital tools and services for your practice, conduct training sessions with the support medical staff, check their digital skills and teach them how to go about the new digital tools or system.
Health collaborating tools help in workload optimization right from the doctor to the nurse, which in turn quickens work pace, reduces workflow disruptions and increases the capacity to treat more patients with quality care.
5. Data driven innovation
Healthcare facilities can expand their capability by taking advantage of in-depth analysis of data gathered from various sources into one integrated platform. This shall unlock the immense value that data carries and push it to those who need it to act on and make a difference. Healthcare practitioners need to analyse data quickly in order to improve patient lives and healthcare administrators need it to gain cross-functional visibility and cumulative insights to implement quality and cost-saving measures.
It is essential for healthcare organisations to review the value of big data analytics when going for the digital overhaul and to achieve patient outcomes.
Apart from the obvious benefits, using digital mechanisms holds tangible advantages too like reducing the paperwork and increasing time spent with and on patients. Digital transformation of healthcare breaks the barriers that have until now prevented the furtherance of service delivery.